URGENT: Product Recall for Rigguy "JAWS" wire terminations
Published at Aug 29, 2018
August 24, 2018
Safety in the industry is our highest concern. Please review the following recall communication in regards to the recall of the Rigguy "JAWS" wire terminations:
If you have purchased Rigguy "JAWS" wire terminations, read below for returns or exchanges:
In recent testing, Rigguy, Inc., was not able to duplicate the manufacturer’s tests that showed the above-referenced products to be reliable for their intended use. Therefore, we have lost confidence that the current “JAWS” wire terminations, as manufactured, will perform in a consistent, safe and reliable manner for their intended use. In other words, there is a meaningful risk that these products will not hold the EHS strands until the strand breaks. A failure of these products could cause injury to person and/or property.
What product is being recalled?
“JAWS” 1/4" & “JAWS” 5/16" wire terminations.
What do I do?
Contact Rigguy (706-340-1288 or email: email@example.com) for information regarding your purchase of the recalled product. Upon verification of the purchase, Rigguy will ship you a replacement product at no expense to you. The replacement product is Rigguy Wire Stop®. Do not send your Rigguy JAWS back to SHERRILLtree. Rigguy is caring for this directly, and we are unable to exchange the recalled wire terminations.
I'm a distributor, what are my next steps?
This recall has been initiated at the Retail level. Immediately examine your inventory and remove any of the remaining recalled items that you have in stock. Please stop distributing this product immediately. With respect to any of these products that you have in stock, please return the recalled items to receive a refund for the product. Contact Rigguy to obtain return shipping information. In addition, please notify all parties to whom you have sold or distributed this product of this product recall. Your notification to your customers may be enhanced by including a copy of this recall letter.
Can I use my Rigguy "Jaws" wire terminations?
No. Please contact Rigguy for information regarding your purchase of the recalled product. Upon verification of the purchase, Rigguy will ship you a replacement product at no expense to you. The replacement product is Rigguy Wire Stop®.
Where do I send my Rigguy "JAWS" wire terminations?
Please contact Rigguy directly for return shipping information. Refer to the contact information below.
Address for Product Return/Recall Forms:
755 Mitchell Bridge Road
Athens, GA 30606
Or e-mail: firstname.lastname@example.org
For additional questions, call: 706-340-1288
Do not send your Rigguy JAWS back to SHERRILLtree. Rigguy is caring for this directly, and we are unable to exchange the recalled wire terminations.