Safety in the industry is our highest concern. Please read the following stop usage communication in regards to the Edelrid Talon Climbers:
If you have purchased the Edelrid Talon Climbers, please see options for return or rework:
A number of customers have reported problems with the Velcro on the Edelrid Talons, including the Velcro connecting the pad to the shell and the Velcro straps. There have also been a few instances of damage to the plastic cuff. No one has been injured as a result of these issues.
What do I do?
Send your Talons back to Edelrid to receive replacement plastic cuffs and Velcro installed at no cost, not even shipping.
Which Talons are impacted?
All Edelrid Talon Tree & Pole Climbers sold between July 2017 and February 2018.
What steps has Edelrid taken?
Edelrid has developed replacement components for the affected parts of the Talon. They were unable to recreate the above issues even after thorough and extreme testing. Edelrid is offering to replace these parts for Talon owners for free. Edelrid has the replacement parts in stock and is requesting that you send the impacted Talon Tree & Pole Climbers Gaffs to them for repair or replacement.
Do not send your Talons back to SHERRILLtree. Edelrid is caring for this directly and we are unable to make the changes in house.
Can I use my Talons?
No. All Talon Climbers need to be returned for rework in order to maintain their full safety and performance features.