Unfortunately, it happens! If you are not satisfied with a product you have purchased from us, please feel free to return it, unused, within 30 days.
Before you return the item, please call one of our SHERRILLtree Loyalty Specialists at 800-525-8873 to obtain an RMA (return merchandise authorization) number and shipping details will be provided. Failure to ship to the correct address may result in additional handling fees up to $50.00.
The RMA number MUST be displayed on the outside of the return shipment. Failure to follow this guideline may result in processing delay. We cannot offer a refund or credit for used items or other non-returnable items such as books, videos, DVD's, CD's, software or special orders. Such items will be destroyed after 30-day period unless sender approves paid return shipping costs.
You are responsible for paying for the return shipping costs and insurance of the shipment. SHERRILLtree is not responsible for damages incurred or the loss of package during return shipment. If returning the item to SHERRILLtree, please send to: SHERRILLtree, 496 Gallimore Dairy Rd, Greensboro, NC 27409. Upon receipt of the unused item(s), upon completion of the “Returns Process” SHERRILLtree will provide full credit for the item’s amount (excluding shipping and handling). No returns will be accepted on items after 30 days. Please note that special order and clearance items may not be returned.
*Engine Powered Equipment Return Policy*
Engine powered equipment (i.e. Husqvarna Chainsaws or RopeTek Wraptor etc.) cannot be returned once they have been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under warranty. If the product is returned and upon inspection shows signs that gas or oil have been used then no refund will be given and the customer will be notified via telephone. We will return the product to you (customer paid shipping charges apply).
Use of Gasohol (fuel containing Ethanol), Methanol (fuel containing wood alcohol), Ethanol fuel E15 or E85 is NOT approved for use in any gas powered products sold by SHERRILLtree. Using E15 or E85 fuel may cause major engine damage which is NOT covered by manufacturer warranty.
SHERRILLtree stands behind all manufacturer-warranted products. Any defective product must be returned to SHERRILLtree at customer’s expense for visual evaluation and review. RMA (Return Merchandise Authorization) is required. Returns for warranty claims may require review by the manufacturer before a refund or credit can be issued. No refund or shipping credit will be issued without complete product examination by SHERRILLtree or the manufacturer. If a returned product is determined defective according to manufacturer's warranty, SHERRILLtree will replace, credit or repair according to the manufacturer's guideline. If the product was purchased at a Vermeer location please return the product to the same Vermeer location for review.
©Sherrill, Inc. All rights reserved. Reproduction in whole or in part without written permission is strictly prohibited. SHERRILLtree, SHERRILLtree characters and any likeness are trademarks of Sherrill, Inc. Vermeer Manufacturing Company and Sherrill, Inc. are separate legal entities. They are not engaged in any partnership, joint venture, or agency relation. Each company is separately responsible for their respective goods or services offered herein and for content of their respective portions of this publication. Sherrill, Inc., Vermeer Manufacturing Company, and advertisers within this catalog cannot be held responsible for typographical or photographic errors in product specifications or pricing. Sherrill Inc., 496 Gallimore Dairy Rd, Greensboro, NC 27409
You can also call 1-800-525-8873 or email info@SHERRILLtree.com for additional information.