THE SHERRILLTREE 150% PRICE GUARANTEE (Price Crusher)
Found a competitor announcing “a sale” off SherrillTree’s already low price? We’ll make your shopping easy. Just provide the price details, we confirm it, and you receive your new “crushed” price.
As any market leader will attest, it's common for lower ranking competition to selectively snipe item prices and declare themselves king of the price game. Our method of defense against this tactic is simple - increase their sacrifice and your savings to 150%!
How does it work?
Here’s an example: Let’s say a product at SherrillTree costs $100 and our competitor puts it on sale for $90 ($10 difference). We simply multiply that amount by 1.5 (150%) and immediately reduce your price to $85.
Price matching is applicable for products of equal make, model, and by the same manufacturer. Prices must be current and in print (for confirmation purposes). Offer good through SherrillTree online and mail-order only, retail locations may or may not participate. Not applicable on Special Order items
This price guarantee is only applicable to arborist companies doing business in the U.S. and U.S. customers only. This offer must be addressed at time of ordering.
|
ORDERS
CALL-IN ORDERS
will be taken by SherrillTree customer service agents during working hours (Monday through Friday, 8 a.m. to 6 p.m . Eastern Standard Time, except on holidays). If you have specific questions about merchandise, please call during working hours. Night calls are taken by Telephone Answering Service of Greensboro. We cannot ship UPS to a post office (P.O.) box, so please let us know if your shipping address is different from your mailing address. Changes in orders may delay shipping. When calling back to change an order, it would be helpful to ask for the same operator who took the original order. All additions or changes to your original order must be made within one hour of placing the order. Otherwise, shipping could be delayed at least one day, depending on the change.
INTERNET ORDERS
can be placed 24 hours a day, 7 days a week at www.sherrilltree.com. Our website is secure for credit card use. Orders placed after 2 p.m. Eastern Standard Time, or on weekends and holidays, will be processed the following business day.
CREDIT CARD ORDERS
require credit card number, expiration date, validation code, name on the card and billing info. In the event of a declined credit card authorization, we will attempt to call you the same day the order is processed. We cannot hold declined credit card orders for more than two days.
SPECIAL ORDERS
or non-stocked items require payment in advance, and are non-refundable and non-returnable. There may be vendor limitations or minimums on quantity or dollar amount. Cancellations must be made within 24 hours of the order being placed. Allow a minimum of four weeks for delivery.
BACK ORDERS
If an item is missing from your order, please check the invoice (packed in clear sleeve on the outside of package). More than likely, the item is on back order. On this list, look to see if this particular item has a number in the “B.O.” column. If it does, the item is on back order and we will ship it within 24 hours, unless otherwise specified. “Hold to ship complete” requests by the customer may delay the order, so please discuss with a SherrillTree customer service agent before making this request. Back orders ship UPS ground unless customer requests special delivery.
FERTILIZER / PESTICIDES
Pesticides shipped to California may be subject to an additional state tax.
PRICES OR PRODUCT CHANGES
Prices, store policies, and product specifications are subject to change without notice at any time. Spliced goods manufactured by SherrillTree have a measurement tolerance range of + or – 5% for stock spliced products and for custom spliced products.
SHIPPING & HANDLING
RAPID DELIVERY
“Next Day Air” or other special delivery methods require payment in advance (credit card, check or money order received prior to shipping) or an open account status, no C.O.D’s.
OUTSIDE USA DUTIES AND TAXES
for international orders are to be paid by the customer. If refused, the customer will be responsible for any duties and/or freight paid by SherrillTree Inc., as well as any “abandoned merchandise” charges. Sales tax is applied to orders from NC, PA and TN.
HEAVY WEIGHT ITEMS (indicated in the specification tab on item pages),
such as cable, fertilizer, rope, liquid chemicals, etc. can create higher shipping costs. Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.
OVERSIZED PACKAGES (indicated in the specification tab on item pages)
Due to UPS and FedEx regulations, the shipping charges for oversized packages (such as poles, elongated power tools, and log dollys) will be higher than normal shipping costs. If you have any questions about these changes and their effect on your cost, please ask our customer service representatives, available Mon-Fri from 8 a.m.-6 p.m..
THE BEST SHIPPING RATES
are applied to all orders at SherrillTree, regardless of where or how you buy! For over-sized or heavy weight items not receiving FREE SHIPPING we will apply the least expensive shipping and handling fees possible, and through a trustworthy carrier. That is our promise!
RETURNS
DAMAGED PACKAGING OR MERCHANDISE
When an order is delivered, we suggest that you inspect the package(s) for damage before you sign for or open the package(s). A package must be signed for or reported to shipping carrier as “damaged” to process a claim for replacement. In most cases the box(es) must be kept for inspection.
INCORRECT MERCHANDISE
If you receive incorrect merchandise from our company, please call us within three days of delivery. If the item is different than what is listed on the invoice, SherrillTree will issue a prepaid shipping label. Once the incorrect merchandise is returned to SherrillTree we will send the correct item to you without any additional shipping costs.
However, if during our research we determine that the item number on the invoice and the item number originally ordered by the customer are identical, then shipping costs will be the customers’ responsibility.
RETURN PROCEDURE
If you are not satisfied with a product purchased from us, please feel free to return it, unused, within 30 days for a full refund of the item. If item is returned to SherrillTree over 30 days after purchase, a restocking fee will apply.
Customers should call SherrillTree to obtain an RMA (return merchandise authorization) number from one of our customer service agents. The RMA number MUST be displayed on the outside of the return shipment. Failure to follow this guideline may result in processing delays.
No refund will be issued for used returns or items failing warranty review. Such items will be destroyed after 30-day unless sender approves paid return shipping costs.
If not satisfied with the product, the customer is responsible for return shipping costs and insurance of the shipment. SherrillTree is not responsible for damages incurred or the loss of package during return shipment. All shipments should be returned to SherrillTree, or the respective Vermeer dealer, not to the manufacturer. Send to: SherrillTree, 200 Seneca Rd., Greensboro, NC 27406.
Upon receipt of the unused item(s), SherrillTree will provide full credit for the item’s amount (excluding shipping and handling). The only exception to this is non-returnable items such as books, videos, DVDs, CDs, software, and special orders. If we accept a return on these items, a 25% restocking fee will apply.
It is necessary for you to include your phone number, address, RMA number, and a copy of the invoice with any return. Also, briefly state the reason for the return and instructions for replacing the item. We will refuse any returns shipped C.O.D.
RETURN SERVICE LABELS
or “prepaid returns” are issued only in the event of an error on the part of SherrillTree, or as a prepaid request by our customers.
WARRANTY RETURNS
SherrillTree stands behind all manufacturer-warranted products. Any defective product must be returned to SherrillTree at customer’s expense for visual evaluation and review. No refund or shipping credit will be issued without complete product examination by SherrillTree or the manufacturer. If returned product is determined defective according to manufacturers warranty, SherrillTree will replace, credit or repair according to manufacturers guideline.
Customer should call SherrillTree to obtain an RMA (return merchandise authorization number) from one of our customer service agents. RMA number should be displayed on the return shipment by the customer. Customer is responsible for return shipping costs and insurance of the shipment. SherrillTree is not responsible for damages incurred or the loss of package during return shipment. Customer assumes risk that damaged goods may prove ineligible for repair or replacement according to manufacturers warranty and further required to pay cost of shipment back to sender.
If the product was purchased at a Vermeer location please return the product to the same Vermeer location for review.
©2013 Sherrill, Inc. All rights reserved. Reproduction in whole or in part without written permission is strictly prohibited. SherrillTree, SherrillTree characters and any likeness are trademarks of Sherrill, Inc. Vermeer Manufacturing Company and Sherrill, Inc. are separate legal entities. They are not engaged in any partnership, joint venture, or agency relation. Each company is separately responsible for their respective goods or services offered herein and for content of their respective portions of this publication. Sherrill, Inc., Vermeer Manufacturing Company, and advertisers within this catalog cannot be held responsible for typographical or photographic errors in product specifications or pricing. Sherrill Inc., 200 Seneca Road, Greensboro, NC 27406
You can also call 1-800-525-8873 or email info@sherrilltree.com for additional information.
